Thank you for contacting First Light Healthcare.

This auto-reply is just to let you know that you’re enquiry has been submitted and will be responded to as soon as possible.

Response Time

During the working week, this is usually within 24 hours, however, at present, due to COVID-19, we are experiencing higher than normal numbers of enquiries, so it may take us a little longer to get back to you. We appreciate your patience and understanding. Enquiries made over weekends may also take us longer due to the backlog that our team must work through on Monday morning.

In an Emergency

Please call 000 or go to your local hospital emergency room.

Urgent Matters

If your matter is urgent, please ring us on 02 6685 6326. Please be aware that due to the unusually high volume of incoming calls, you may experience a longer than normal wait time. Be assured that we are working hard to make sure all enquiries are answered.

COVID-19 Vaccination

  • If no time slots are available for your eligible vaccine or if you are directed to call the clinic to book, this is because there are no appointments currently available. In this case, we suggest that you try again within a few days, as appointments may become available due to unanticipated changes in our vaccine allocation and the rapidly evolving circumstances in our local area.

General Information about COVID-19

If you have general questions about the COVID-19 vaccine roll-out, please visit or you can check out our COVID-19 Vaccination FAQs page at

For the answers to commonly asked questions please click here 

To Book a GP Appointment in Byron Bay

If you are looking to book an appointment with a GP in Byron Bay, please click here: First Light Healthcare Byron Bay – Book Doctors Online with HotDoc

To Book a GP Appointment in Ballina

To make an appointment with a GP in Ballina, please click here First Light Healthcare Ballina – Book Doctors Online with HotDoc

Other Enquiries

For all other enquiries, or to speak to our Reception staff, please call us on 02 6685 6326 or email us directly at [email protected].

Thank you again and we look forward to helping you however we can.

All the best,

First Light Healthcare