Why am I on hold for so long?

Our Admin team are fielding higher than normal call volumes at present due to COVID 19 vaccination and testing enquiries. Unfortunately, this has had an impact on wait times.

Our team is working hard to solve for this issue behind the scenes.

We appreciate your patience and understanding during these unprecedented times.

Why does the Hot Docs booking page display Pfizer as ‘not available’?

The “not available” message means we have reached booking capacity for that particular vaccine.

We encourage you to revisit our booking page as further appointments will be made available when we receive additional supplies.

This is not something we can control at present due to the high demand for vaccines Australia wide.

When is Pfizer available?

The Pfizer vaccination is available for bookings from early December at our Ballina Vaccination Clinic only.

We are given limited supplies and will open additional appointments as more vaccines become available.

Do you have a cancellation list for Pfizer vaccine?

Due to the high volume of interest in appointments for the Pfizer vaccine, it is not possible to maintain a cancellation list. We strongly encourage anyone wanting to make an appointment to check the bookings page frequently for availability.

If you are a Healthcare/Frontline worker, work with NDIS or have a chronic disease please speak to our staff regarding your situation.

Where can I get a copy of my immunisation history?

You can obtain your immunisation history through your Medicare online account through myGov, alternatively you can call 1800 653 809 if you wish to receive a copy of your immunisation history in the mail.

Do I have to book in my second vaccination dose myself?

No, second dose bookings will be arranged by our Nurses for you once you have received your first vaccination. Our Nurses have special access to our booking schedule so no one will miss out on their second dose appointments.

Can I bring my second vaccination appointment forward?

You will only be able to bring forward your second dose if we have an earlier appointment available– Unfortunately due to the high demand it is quite rare that we can bring forward these appointments.

How long do I need to wait in between doses?

The recommended time for AstraZeneca vaccine is 4 to 12 weeks.

The recommended time for Pfizer vaccine is 3 to 6 weeks.

If I had my first vaccine elsewhere can I still book in my second dose with you?

Yes, even if you had your first vaccination at another clinic you are able to book in your second dose with us at