Thank you so much for contacting us.

This auto-reply is just to let you know that we’ve received your enquiry and will get back to you soon.

During the working week, this is usually within 24 hours, however, at present, due to COVID-19, we are experiencing higher than normal numbers of enquiries, so it may take us a little longer to get back to you. We appreciate your patience and understanding. Enquiries made over weekends may also take us longer due to the backlog that our team must work through on Monday morning.

-If your matter is urgent, please ring us on 02 6685 6326. Please be aware that due to the unusually high volume of incoming calls, you may experience a longer than normal wait time. Be assured that we are working hard to make sure all enquiries are answered.

-If you are enquiring about making an appointment for a COVID-19 vaccination, please note that all bookings must be made online at

-If no time slots are available for your eligible vaccine or if you are directed to call the clinic to book, this is because there are no appointments currently available. In this case, we suggest that you try again within a few days, as appointments may become available due to unanticipated changes in our vaccine allocation and the rapidly evolving circumstances in our local area.

-If you have general questions about the COVID-19 vaccine roll-out, please visit or you can check out our COVID-19 Vaccination FAQs page at

-For the answers to commonly asked questions please click here 

-If you are looking to book an appointment with a GP in Byron Bay, please click here

-To make an appointment with a GP in Ballina, please click here

-If you are an existing patient and you would like to get in touch with our reception staff as soon as possible to change or cancel a booking, to make a follow-up appointment with your usual GP to discuss test results, or if you have further questions please ring us on 02 6685 6326 or email us directly at [email protected].

Thank you again and we look forward to helping you however we can.

All the best,

First Light Healthcare